1. How do I install my new pendant light?
All Playful Pixels pendant lights come with detailed installation instructions and all necessary hardware. For most models, you’ll need to:
- Turn off the power at your circuit breaker.
- Attach the mounting bracket to your electrical box.
- Connect the wires (following color-coded guidelines).
- Secure the canopy and hang the pendant.
If you’re unsure about any step or feel uncomfortable doing it yourself, we recommend consulting a licensed electrician.
2. Can I use these lights with dimmer switches?
Yes! Many of our pendant lights are compatible with standard dimmer switches. However, please check the product specifications on each item page to ensure compatibility. If you have specific questions, feel free to contact us for guidance.
3. What is the typical delivery time for orders?
Orders placed before 2 PM EST will be processed and shipped the same day. Standard shipping within the continental United States typically takes 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
4. What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it in new, unused condition within 30 days for a full refund. Please note that customers are responsible for return shipping costs unless the item is defective.
5. Do you offer custom finishes or colors?
At this time, we offer a curated selection of finishes and colors designed to complement a wide range of interior styles. While custom finishes are not currently available, we encourage you to reach out if you have a special request—we may be able to accommodate based on order volume.
6. Are your lights UL listed?
Yes, all Playful Pixels pendant lights are UL Listed, ensuring they meet strict safety standards for electrical devices. This certification guarantees that our products are safe for use in residential and commercial settings.
7. How should I clean my pendant light?
To keep your pendant light looking its best, we recommend cleaning it with a soft, dry cloth. Avoid using abrasive cleaners or water, as this could damage the finish or electrical components. For glass shades, a mild solution of soap and water can be used—just make sure to dry thoroughly afterward.
8. What kind of bulbs are compatible with your lights?
Our pendant lights are designed to work with standard E26 base LED or incandescent bulbs. Check the product description for specific wattage recommendations. Energy-efficient LED bulbs are highly recommended for optimal performance and longevity.
9. What is your warranty policy?
We stand behind the quality of our products with a 2-year limited warranty. This covers manufacturing defects and ensures that your fixture will perform as expected. Should you encounter any issues, simply contact our customer service team with your order number and details of the problem.
10. How can I get in touch with customer service?
We’re here to help!